I just want it returned and to find another car ASAP. lol. Bought an item they sent the wrong item, took weeks and lots of complaints to sort the Return, in the meantime they told me I had to pay the instalment Or risk penalties which begrudgingly I did Howe er now the item is return etc they are refusing to refund me as it was on a statement so they have effectively stolen money from me. Extremely slow and un-helpful. Powered by Invision Community, Pictures removed Do not shop here once they have your money they are not interested after that. However, in the case of unsolicited goods received before 1 November 2000, the recipient is required to give notice to the sender to collect them within 30 days, or otherwise to wait for 6 months, before being able to treat the goods as their own property. The Theft Act 1968 Section1 (1) states that a person is guilty of theft if: he dishonestly appropriates property belonging to another with the intention of permanently depriving the other of it. If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post. Woudnt they have to just sue me for them? Take a no-risk eligibility check for the Littlewoods Credit Card With QuickCheck you can see if you’ll be accepted for a Littlewoods Credit Card without affecting your credit score. I threatened to close my account if I didn't receive an explanation and therefore I have paid off the balance. https://t.co/lrEnK5rKoO, Notice of Amendment to PayPal Legal Agreements. So you can surely buy from either and it makes no difference… right? Troubleshooting. as i have not returned the goods and i have not been asked for them back but now im worried about it and its stressing me out. Littlewoods will replace or refund most items that are returned unused, in their original packaging, and with any appropriate security tags in place within 21 days of receipt. Unfortunately returning an item different than what was sent (used or completely different) is a common occurrence for us. I purchased 60W light bulbs but seller sent 100W. Right, firstly, just to confirm what everybody pretty much knows anyway, littlewoods are useless. Thank you. How long after cancellation did the goods come? When you order the goods in this way the T&C's will state to return the goods if you cancel. Im sorry but yes i ashamed to say i was tempted to keep them , but im sure others if they think about it got goods delivered like this would be slighty tempted to keep them no? yes i know its immoral and shameful but i feel i have not broken the law as i did ask them to cancel i even checked my account online on littlewoods and it stated it was cancelled so i wasnt expecting them to turn up like they did, now if my home get raided because of this i will feel terible , as i didnt go in a store and just walk away without paying , the company charged me for the goods and then i cancelled they refunded and then they still sent me the goods so for all i know its a gift , no ? Delivery guy put in hallway and asked me to sign electronic device. When buying from Littlewoods the T&C's state that you should return the goods in the event of the above, that is where they have asked for their goods back. https://www.google.co.uk/maps/place/Summerville+Rd,+Bradford+BD7+1PX/@53.7903956,-1.7724903,44m/data=!3m1!1e3!4m5!3m4!1s0x487be6b62c5bf83d:0x5b04a31a8df464e6!8m2!3d53.7894865!4d-1.7709028. I want to return for refund and seller pays return shipping. they didnt ask for the goods back , i was away when this stuff was delivered i got home to find them in my home ....i opened them to see what they were. Edit: This was one of the reasons I went for the SAR in hopes they send the live chat correspondence. they gave the report to the dealer and said we are returning the car. The pictures are incredibly bad and look to have been cropped? When you look on google maps you'll see a black car parked next to what looks like a large white container? The car also broke down on me and I had to call rac. It's certainly NOT criminal and you have done nothing wrong, but in this situation I think you should inform them and that is the end of your responsibility. Thanks dx100uk I will give the uploads a go ( I should be good at that by now but it's been a while, forgive me  ). Expertise in letting and rental law for 6 years. This is the address I have been given for who to write to, Anthony Baldwin I bought an item from them in March 2011 and after various phone calls/letters/e-mails, here we sit in October and I still haven't had my balance amended for their faulty item. contacted them three times about an missing item on 20th of june. So I then contacted the finance company I pay for hp with. The car finance company said I have to do it: it’s being picked up tomorrow from my house. Pointless complaining as you always get the same generic reply basically saying tough it's not our problem, just return it. You ordered goods via Littlewoods, you then cancelled but in the meantime Littlewoods sent the item and refunded your card and you kept the goods. This should work on Internet Explorer, Firefox and Chrome. A much more expensive item was sent, but the receipt and everything had the cheaper item listed. I don't think this will come under the unsolicited goods regs as there was a previous order. I purchased a car on hire purchase 2 weeks ago. Do I have to now give him 14 days? Delete the account from Windows mail. You ordered goods via Littlewoods, you then cancelled but in the meantime Littlewoods sent the item and refunded your card and you kept the goods. Faulty … He hasn't. By the 1980s, it had grown to become the largest private company in Europe, but subsequently declined in the face of increased competition from rivals and the Internet. If you mail the wrong item, the first thing should be either to immediately mail out the correct item if you have it or immediately refund the payment for the correct item if you don’t have it, messaging the Buyer about each situation.. Reluctantly we sent … Yes, it would be a criminal offence, it's theft. Please note that this topic has not had any new posts for the last. I appreciate it's hard if you're not familiar with the area. Also, how much are the goods, and did you sign for the delivery? This was when I had 30 miles range and it went to 0 in 1 mile and conked out. As you are going to contact them, I don't think you need to dig any deeper into the regs to find out the exact meaning. Anyone who receives a demand for payment for unsolicited goods should report the matter to their local Trading Standards Department. Merchanting: Selling items at the Shopping District will net you large sums of Dewdrops, which is the main currency in Solemn. Do not buy from littlewoods Sent a faulty phone back, they deny recieving it even though it was sent tracked and signed, customer services are less than useless. I will attempt all uploads tomorrow morning and will have a look at the snotty CST letters too, thanks dx100uk. If you are trying to post a different story then you should start your own new thread. If you are trying to post a different story then you should start your own new thread. FTMDave, yes I completely understand what you're saying, but he's young and asked me to help as you guys have helped me previously (successfully) I have a tiny bit of experience thanks to that help. If in doubt, consult with a solicitor or other person of equal legal standing. jj58 posted a post in a topic, December 12, BankFodder posted a topic in Postal and Delivery Services, November 11, waz70 posted a topic in NatWest Bank, November 10, murraynt posted a topic in Postal and Delivery Services, June 24, By ... they said as you have ordered on phone there will be no check from littlewoods and item will be delivered after 3 days. We'll proceed with preparing your order so that you receive the rest of your items … If you return your item due to a fault, where possible, a replacement item will be provided. Random Acts of Kindness and All things Positive! On July 20th I called DHL, they told me Littlewoods items are handled by the ‘Supply Chain’ , they gave me a number to ring. If you bought your item using your Littlewoods Ireland Flexible Account, you can check to see if your returned item has been credited by visiting Transaction History in My Account. pop them in one multip age pdf Littlewoods Direct offers: * All the choice of the high street in the convenience of your own home * Next day delivery available on most items with the reassurance that orders are tracked every step of the way by Littlewoods own delivery tracking system. I sent a letter of complaint in the post but have had no response to this, which I believe I should have within 48 hours, no treating customers fairly here. But yes, I agree that action is possibly not the best way to go. I rang delivery guy back and asked if he could pick it back up as it was wrong item … I've ordered a few items in Littlewoods Direct, and they have sent me the wrong goods. This is called the 21 Day Approval Guarantee, and gives the customer ample time to return a product that is … It’s an electric Nissan: the range should be about 159miles fully charged. I did ask for the item to be cancelled which they did , i also had the refund put back on my visa card which was done...so now i have 2 goods delivered which have not been paid for....is this classed as a criminal offence? There is certainly no criminal offence at all. It's obviously an error so I don't think the unsolicited goods regs will come into it. If that is not intending to deprive Littlewoods of their property I don't know what is! Having read the time of delivery after cancellation, I can see that the unsolicited regs might come into it, that is a long time. They sent a car inspection service out: they did certain tests and said while they can’t do a full battery test they can see there is greatly reduced range and cell 82 is faulty. Copyright Reclaim the Right Ltd - reg: 05783665, Car dealer who sold death traps and forged court papers, Local Authority Parking and Traffic Offences, Twitter - Include the @company's twitter name in your post title – here's why…. Visit Website Phone: 0844 822 8000 Email: queries@littlewoods.com Location: Some times rude, will definitely keep you waiting, will have you explain and discuss every aspect knowing they can't or have been almost instructed not to help though policy. Outlook gets the sent folder to use from the imap server and if the server doesn't announce it and it cant find a sent folder, creates sent items. And I'm not scaring you, you know you ordered goods which you paid then cancelled. We often link to other websites, but we can't be responsible for their content. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. not sure if Police would get into as like i said i did pay for them , i did inform them to cancel , is it not littlewoods fault for sending them to me? Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Having used Littlewoods for 10 years, it is clear to see that the customer service experience they have always had has plummeted. As soon as the package was delivered to the buyer, they open a SNAD return case saying it was defective/damaged. This is definitely the last straw, sending all items back and won't be ordering again. I suspect because they show he was parked on the road. Log into web mail and see if you can change the folder that is used for sent items - i would probably use the one outlook is using then delete the other folder. Lets be completely unequivocal about this - there is NO criminal offence, nor will there be regardless of your actions. He's adamant he was parked on the road and from their pictures (attached to this post) you can just make out the bollard in the road and the speed bump to the left of one of the pictures. The item has since been returned and now littlewoods need to send me a refund. I sold a item to a buyer recently. SEEK FREE HELP FROM CHARITIES. This was the only time they said it was damage, then when I probed further and asked for it to be delivered broken they said it had went missing. The day after I purchased I noticed that the Battery was only showing 11 bars of health, the warranty would be void if I did not get a full Nissan service within 2 weeks and there was only 89 miles range  on the battery fully charged. Yes, it would be a criminal offence, it's theft. I purchased a mattress from Littlewoods. See i did request them at first so not sure if the above applies....but i no longer wanted them so i did cancel, I think it was a mistake as when they had a sale on they were really busy as had hard time ringing to make an order had to do it on internet so think this is why mistake happened on 2 summer sale items, I also did inform them the very next day after i ordered, btw thank you for your replies its really helpful and put my mind at ease. Under the Unsolicited Goods and Services Act 1971, (as amended) it is an offence to demand payment for goods known to be unsolicited, in other words, they were sent to a person without any prior request made by them or on their behalf. I hate Littlewoods as much as the rest of you (for reason’s that are too tedious to go into here). I also nipped down tonight and took some photographs of the signage and Summerville Road. In general, this creates certain disapproval by customers for the Amazon platform and affects businesses, as a whole. karlZuk, I don't think that is the right way to go, 2 wrongs don't make a right and if they are not classed as unsolicited, then they will always remain the property of Littlewoods. Force a full refresh of your browser page by clicking Ctrl + F5 at the same time. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I rang five different times on different days, it rang out every time. It will not be in my possession from tomorrow. But realistically, if they dont realise after 6 months they arent likely to. Since 1932 back explaining the complaints system works over looking my missing item had been damaged in transit wholly with. Fine from Initial Parking - no cash and tried to use app but Internet! 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